Privacy Policy live888 –
Personal Data Protection for Every Malaysian Member

live888 ("we", "platform", or "live888") understand that the trust of Malaysian players is our most valuable asset. That trust goes beyond game fairness or payout speed — it also depends greatly on how we handle the personal information of every member who entrusts us with their data.

This Privacy Policy has been carefully prepared to provide a clear and honest overview of data handling practices at live888. This document explains what data we collect, why it is collected, how it is used, who can access it, and your rights as the owner of that data.

We operate in accordance with internationally recognised data protection principles, including compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and relevant international standards. This is not merely a legal obligation for live888 — it is a core value we uphold in every aspect of our operations.

This Privacy Policy applies to all users who access or use the platform live888, including the website, mobile applications (if any), and all services offered through our platform. By continuing to use the services live888, you are deemed to have agreed to all terms set out in this Privacy Policy.

live888 only collects data that is necessary to provide you with a safe, efficient, and relevant service. The following are the categories of personal data we collect:

live888 collects your personal data through several different methods as you interact with our platform:

• During Account Registration: You provide your identity and contact information directly when completing the live888 registration form.
• During the KYC Verification Process: When live888 requires identity verification, you may be asked to submit a copy of an identity document such as your MyKad or passport.
• During Financial Transactions: Payment information is collected when you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay or FPX, and when you submit a withdrawal request.
• During Platform Use: Technical data such as IP addresses, device types and usage patterns are collected automatically as you browse and use the live888 platform.
• During Customer Support Interactions: When you reach out to the live888 support team via live chat or email, records of those conversations are retained for quality assurance and troubleshooting purposes.
• Via Cookies and Tracking Technologies: live888 uses cookies and similar technologies to enhance the user experience and analyse platform usage. Further details are provided in Section 7.

Personal data collected by live888 used solely for the following legitimate purposes:

• Account Management: To create, maintain, and manage your live888 account, including identity verification and account security.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions you make on the live888 platform using local Malaysian payment methods.
• KYC & Anti-Money Laundering (AML) Compliance: To comply with legal obligations and international regulations relating to Know Your Customer (KYC) and anti-money laundering.
• Service Provision: To give you access to all games, Sports Betting, and other services offered by live888.
• Customer Support: To help resolve any inquiries, complaints, or technical issues you encounter while using the live888 platform.
• Platform Security: To detect and prevent fraud, account abuse, and other unlawful activities that could harm the live888 platform or its members.
• Service-Related Communications: To send you important notifications about your account, policy changes, or relevant security information.
• Marketing (With Consent): To send you information about live888 promotions, bonuses, and new offers — only if you have given consent to receive marketing communications during registration or via your account settings.
• Platform Improvements: To analyse usage patterns in aggregate (not at an individual level) in order to improve the quality and user experience of the live888 platform.

live888 does not sell, rent or trade your personal data to any third party for their commercial purposes. However, in certain limited circumstances, data may be shared with the following parties:

• Payment Service Providers: Required transaction details are shared with local Malaysian payment providers such as Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX processors solely for the purpose of processing your financial transactions. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimal data that is strictly necessary may be shared with third-party game providers (such as Pragmatic Play, Evolution Gaming, and PG Soft) solely to ensure the games function correctly. These providers are not permitted to use your data for any other purpose.
• Regulatory Bodies & Enforcement Agencies: live888 may be legally required to disclose certain information to regulatory bodies, courts, or law enforcement agencies if lawfully directed to do so. We will notify you of any such requests where permitted by law.
• Technical Service Providers: Technical service providers that support live888 platform operations (such as hosting and cybersecurity services) may have limited access to certain data as part of their services — subject to confidentiality agreements and restrictions on data use beyond the defined scope.

live888 continuously invests in security infrastructure to ensure that all members' personal data is protected to the highest standard. The technical and organisational security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and live888's servers are encrypted using 256-bit SSL encryption — the same standard used by Maybank, CIMB, and other leading Malaysian banks to secure online banking transactions.
• Stored Data Encryption: Sensitive personal data stored in live888's databases is also encrypted — meaning that even in an unexpected data breach scenario, stored data cannot be easily read without the correct encryption key.
• Strict Access Controls: Only live888 staff with a clear and legitimate operational need are granted access to members' personal data. All access is logged and monitored.
• 24/7 Security Monitoring: live888's security system is monitored around the clock by a dedicated technical team to detect and respond to any threats or suspicious activity.
• Regular Security Audits: live888 undergoes periodic independent security audits by qualified third parties to identify and address any vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all live888 accounts, and we encourage all members to enable it for an added layer of protection.

While we take all reasonable precautions, no digital system can be guaranteed 100% free from threats. If you suspect any suspicious activity on your account live888 you, please contact our support team immediately at support@live888-jit.net.

live888 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:

• Essential Cookies (Required): These cookies are essential for the core functions of the live888 platform — including login session authentication, security and basic account preferences. The platform will not function properly without them and they cannot be disabled.
• Performance & Analytics Cookies: These cookies help us understand how members use the live888 platform — which pages are visited most frequently, time spent in each section, and any errors encountered. This information is used in aggregated form (not individually) to improve the platform.
• Preference Cookies: These cookies store your preferences — such as your chosen language, display settings and game preferences — so you don't have to reconfigure them every time you log in to live888.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and maintain the integrity of your login session.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality or user experience of the platform live888 yours. For more information on how to manage cookies in your browser, refer to the relevant browser's help documentation.

As a member live888 and owner of your personal data, you have the following rights, which you may exercise at any time:

To exercise any of the rights above, please contact the support team live888 at support@live888-jit.net, clearly stating your request. We will process it within a reasonable timeframe and keep you informed of the outcome.

live888 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations.

In general, data retention periods at live888 are as follows:

• Active Account Data: Retained for as long as your account remains active on the live888 platform, and for a defined period following account closure to meet legal compliance obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with legal requirements relating to financial record-keeping and anti-money laundering.
• Support Communication Records: Retained for 3 years for reference purposes and to facilitate the resolution of any disputes that may arise.
• Technical Log Data: Retained for up to 12 months for security purposes and technical troubleshooting.
• KYC Document Data: Retained for a minimum of 5 years from the account closure date, in line with international compliance requirements.

When data is no longer needed and there is no legal obligation to retain it, live888 will securely delete or de-identify (anonymise) that data using methods that comply with accepted data security standards.

Platform live888 is strictly for users aged 18 and above. We do not permit individuals under the age of 18 to register for or use any of our services under any circumstances.

live888 does not intentionally collect personal data from children or individuals under the age of 18. If we discover that personal data of a minor has been collected without proper age verification, we will promptly take steps to delete that data and close the relevant account.

If you suspect that a child or underage individual is using your device to access the platform live888, please contact us immediately at support@live888-jit.net so that appropriate action can be taken without delay.

live888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or new platform features that affect how data is processed.

When material changes are made to this Privacy Policy, live888 will:

• Updating the "Last updated" date at the top of this page.
• Notifying members via their registered email and/or in-platform notifications if the amendment involves a significant change to members' privacy rights.
• In the case of highly material amendments, we may seek fresh consent from members before those changes take effect on their accounts.

We encourage all members live888 to review this Privacy Policy from time to time — especially when you receive notifications about updates. Your continued use of the live888 platform after any amendments are published will be considered acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or how live888 handling your personal data, please contact us via:

• Email: support@live888-jit.net — for privacy enquiries requiring a written response, typically answered within 4 hours.
• Live Chat: Available directly within the live888 platform, 24 hours a day, 7 days a week, typically answered in under 2 minutes by native Bahasa Malaysia speakers.

For privacy and operations-related documents live888 and others, please refer to:

• live888 Terms & Conditions — platform rules and usage policies
• Responsible Gaming — self-management tools and support resources
• FAQ — answers to the most frequently asked questions